How VANAA Cut Aged Claims by More than 95%, with Faster Follow-Ups, Clean Claims and Stronger Reimbursements
3-provider urgent care, Oklahoma
Aged-claims backlog
Limited payer & patient balance visibility
Communication gaps with prior biller
95%+
reduction in claims aged over 60 days
6 months
to clear the aged-claims backlog
3×
monthly reimbursement growth over 3 years
Executive Summary
Client Profile
- 3-provider urgent care, Oklahoma
- Aged-claims backlog
- Limited payer & patient balance visibility
- Communication gaps with prior biller
A three-provider urgent care facility in Oklahoma came to VANAA with a large aged-claims backlog, little visibility into outstanding payer and patient balances, and workflow gaps left by poor communication with its previous billing company. VANAA prioritized high-dollar and time-sensitive claims, increased follow-up activity, corrected coding and credentialing issues, and tightened eligibility checks, recovering the bulk of aged claim value within six months.
The Problem
- Growing backlog of aged claims
- Limited visibility into what was pending from payers and patients
- Communication gaps with the previous billing company obscured root causes
- Weak control over follow-up, coding, eligibility, and credentialing workflows
The Solution
AI-augmented tooling, human-led execution, in the order the work happened.
01
Prioritized recovery
- Started with high-dollar balances and claims close to timely filing limits
- Investigated claims stalled with payers and increased follow-up frequency
02
Corrected the fundamentals
- Fixed coding issues and identified non-covered service denials
- Provided missing patient statements and supporting documentation required by insurers
03
Tightened the front end
- Improved eligibility verification
- Advised corrections to the credentialing process
04
Stayed close
- Maintained daily collaboration with the client
- Provided regular updates to improve transparency and decision-making
Measurable Impact
Business Impact
The revenue cycle went from reactive to structured, proactive, and measurable. VANAA also supported the client in setting up an RHC in 2025, contributing to improved reimbursement performance, and the client reports strong satisfaction with VANAA’s responsiveness and ongoing communication.