Effective Date: September 1, 2025

Last updated: September 25, 2025

Welcome to VANAARCM.COM (“Website”). This Website is owned and operated by VANAA TECH LLC (collectively, “VANAA,” “we,” “us,” or “our”).

By accessing, browsing, or using this Website or purchasing any services or products offered through it, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use this Website or our services.

1. Scope of Services

VANAA provides professional services and software-enabled solutions to the United States healthcare industry, including but not limited to:

1. Provider licensure and renewals

2. Insurance credentialing and payer enrollments

3. Revenue Cycle Management (RCM)

4. Medical coding and billing services

5. Rejection and denial management

6. Appeals and denial reason analysis

7. Healthcare data processing and normalization

8. Descriptive, diagnostic, predictive, and prescriptive analytics

9. AI-assisted denial management and workflow automation

10. Healthcare operational dashboards and reporting tools

Specific service scope, deliverables, pricing, SLAs, and compliance obligations are governed by separate written agreements (e.g., Master Services Agreement, Statement of Work, Business Associate Agreement).

2. Eligibility and Intended Users

This Website and its offerings are intended only for business entities and professionals operating within the healthcare ecosystem, including:

1. Providers and provider groups

2. Hospitals and health systems

3. Medical schools and academic medical centers

4. Behavioral health practices

5. Billing companies and healthcare organizations

This Website is not intended for individual patients or consumers.

3. No Medical, Legal, or Billing Advice

Information provided on this Website is for general informational purposes only and does not constitute:

1. Medical advice

2. Legal advice

3. Coding, billing, or reimbursement advice

You acknowledge that healthcare regulations vary by payer, state, and specialty, and that final responsibility for compliance rests with the client.

4. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not:

1. Violate applicable US federal or state laws (including HIPAA and HITECH)

2. Infringe intellectual property rights

3. Attempt unauthorized access to systems, data, or networks

4. Transmit malware, scraping scripts, or automated attacks

5. Misrepresent your identity or organizational authority

VANAA reserves the right to suspend or terminate access at its sole discretion.

5. Data Privacy, Security, and HIPAA

1. 5.1 Protected Health Information (PHI) VANAA may process PHI solely as a Business Associate under a duly executed Business Associate Agreement (BAA). No PHI should be submitted through this Website unless explicitly authorized under contract.

2. 5.2 Data Security We implement administrative, technical, and physical safeguards consistent with industry standards. However, no system is 100% secure, and you acknowledge inherent risks in electronic data transmission.

3. 5.3 Data Ownership All client data remains the property of the client. VANAA may use de-identified and aggregated data for analytics, benchmarking, AI model training, and service improvement unless contractually restricted.

6. AI-Powered Features Disclaimer

VANAA may use AI-assisted tools for denial classification, trend detection, and workflow optimization. You acknowledge that:

1. AI outputs are decision-support tools, not final determinations

2. Human review remains essential

3. AI results may contain errors or limitations

VANAA makes no guarantees of payer acceptance or reimbursement outcomes.

7. Intellectual Property Rights

All Website content, including but not limited to:

1. Text, graphics, logos

2. Software, dashboards, workflows

3. Proprietary frameworks, analytics models, and AI logic

are the exclusive intellectual property of VANAA, protected under applicable copyright, trademark, and trade secret laws. No content may be copied, reproduced, reverse-engineered, or distributed without written permission.

8. Pricing, Payments, and Refunds

1. Pricing is governed by executed agreements or written proposals

2. Fees are non-refundable unless expressly stated

3. Failure to pay may result in service suspension

4. Taxes, payer fees, and government charges are client responsibility

9. Third-Party Systems and Integrations

VANAA may integrate with:

1. EHR/EMR systems

2. Clearinghouses

3. Payer portals

4. Government databases

VANAA is not responsible for downtime, inaccuracies, or changes introduced by third-party platforms.

10. Limitation of Liability

To the maximum extent permitted by law:

1. VANAA shall not be liable for indirect, incidental, special, or consequential damages

2. Total liability shall not exceed fees paid in the preceding three (3) months

3. No liability for payer policy changes, audits, or reimbursement denials

11. Indemnification

You agree to indemnify and hold harmless VANAA from claims arising from:

1. Inaccurate or incomplete data provided by you

2. Regulatory non-compliance by your organization

3. Unauthorized use of services

12. Termination

VANAA may terminate Website access or services:

1. For breach of these Terms

2. For non-payment

3. To comply with legal or regulatory obligations

Termination does not relieve payment obligations accrued prior to termination.

13. Governing Law and Jurisdiction

These Terms shall be governed by the State of Delaware, USA. Any disputes shall be resolved exclusively in courts located within that jurisdiction, unless otherwise agreed in writing.

14. Modifications to Terms

VANAA may update these Terms at any time. Continued use of the Website constitutes acceptance of revised Terms.

15. Contact Information

For questions regarding these Terms, contact: [email protected]